For msp / it services
Half the calls to an IT provider are a password, a printer, or a question about the contract. Claire takes the details, sends the urgent ones to a tech at once, and lets your team work the queue.
A virus, ransomware, or a scam email someone clicked goes to a person immediately, every time.
She never asks for or accepts a password, a sign-in code, or remote access. Logins are always a person.
Name, company, callback number, and what is happening, written down before a tech calls back.
When a whole office is down, the call skips the line.
The same agents every organization gets, with titles that fit yours.
Front Desk
Answers every call on the first ring, day and night, so nobody reaches voicemail. She answers from the answers you approved and from your own live systems, sends anything that needs a person to the right phone with a recap, and takes a message when nobody can pick up.
Supervisor
Reads every call after it ends: the caller's mood, an answer that looks wrong, a transfer that should not have happened. Every question nobody could answer becomes a suggested answer you approve with one click.
Sales
Picks up where the call ends: the lead who did not book, the quote that needs a follow-up, the reminder three days later. He drafts; you approve before anything goes out.
Marketing
One message, posted once, sent everywhere: text, email, a voice call, and your social pages, with a record of every send and every opt-out.
Operations
Works the clock: invoices into accounting, payments matched, reminders on time, and the exceptions nobody had time to chase.
Finance
Reviews the numbers: how the month compares, where the year is heading, what a contract really says. Advice for a person to act on, never a payment.
Harveron Engineer
Connects your systems and changes your setup when you ask in plain words. Every change comes back as a draft for you to approve, and she asks before she uses a key.
We will play your past calls back through Claire and show you what she would have done with each one.
Talk to us